CONTACT US & FAQ
contact and faq 031017
FREQUENTLY ASKED QUESTIONS
For Master Index Page
WHAT IS YOUR CONTACT INFORMATION?
freckleface.com, plasticmaterial.cc, & pierce-ohio
have moved into our newly purchased 10,000 square foot building in July,
503 Lake Shore Blvd.
Painesville Twp., OH 44077
503 Lake Shore Blvd., PO Box 242
Grand River, OH 44045-0242
Please note that we are a warehouse,
not a store. We do not accept visitors
(type it in your "to" box and replace the [at] with @)
YOUR BUSINESS LEGITIMATE? IS YOUR SITE SAFE?
Yes, we are a well established, legitimate business registered
with the State of Ohio. You may search our business filings with the
Ohio Secretary of State.
Search for freckleface.com under the business filings section and you should
be able to find our information going back to the year 2000.
here to see our Norton Safe Web security status.
WHY WOULD YOU SWITCH ME FROM FEDEX TO USPS, OR FROM USPS TO FEDEX?
Our business is unique in that most orders are never the same.
We cannot configure a system to anticipate the packaging of every combination
of the various sizes that any one customer may order nor the quantity, weight
and dimensions of every package. Therefore, human intervention at the
warehouse level is the final determinant of such.
We may change your delivery service because the actual shipping and packaging
cost has exceeded the cost shown on your order. This is usually
due to residential surcharges, delivery area surcharges, oversize charges,
and "dimensional weight' adjustments that cannot be determined in the
shopping cart until your order is actually packaged.
As an example, let's assume FedEx was $13.00 and USPS was $14.50, so
you chose FedEx. Upon shipping, the actual FedEx cost is higher at
$19.25 and USPS is $16.00. If we decide to accept the loss rather
than hit you with upcharges, we would ship it USPS so we would be
accepting a $1.50 loss with USPS instead of the higher $6.25 loss with FedEx.
WHAT ARE THE SHIPPING CHARGES? WHAT IS MOTOR FREIGHT?
THAT SHIP USPS & FedEx
USPS & FedEx Shipping Charges Are Based On Weight
And Destination. You don't need to fill everything out in the shopping cart
to see your USPS & FedEx charges, simply enter the destination Zip Code and click 'recalculate'.
Unless you have a MOTOR FREIGHT order, a USPS & FedEx Linked Database Shows You The Approximate
USPS & FedEx Charges Prior To
Final Checkout. We ship USPS & FedEx every business day. In some
instances due to weight, volume, and/or quantity of your package(s), some
carriers or forms of shipping may not display in your shopping cart if they
are not applicable to your order.
ITEMS THAT SHIP MOTOR
Items too large for USPS or FedEx must ship motor freight (semi-truck/tractor
trailer) and will usually say MOTOR FREIGHT
ONLY in the item title or description.
We require a $500.00 minimum order of motor freight only merchandise
for any order that contains a MOTOR FREIGHT ONLY item. Motor freight orders are
generally shipped via semi-truck. Motor freight orders are based on weight,
class, and destination. There is a minimum charge for Motor Freight, usually
$95.00 and up, so consider this when placing a small order and whether or
not such cost is worth it to you.
MOTOR FREIGHT CHARGES ARE ADDITIONAL AND
WILL NOT BE SHOWN IN YOUR SHOPPING CART, but will be added and charged
to your bill after your approval.
We will email you the the motor freight
cost for your approval before proceeding with your order.
Instead of motor freight items, you may wish
to consider buying a piece(s) 36” X 48” or smaller, which can ship USPS or
FedEx with no MOTOR FREIGHT minimum order amount. Add such smaller
piece(s) to the shopping cart, enter your zip code and hit recalculate to
see USPS & FedEx charges.
We will not quote motor freight charges unless
and until you place an order.
That means you're serious
enough for us to spend some time shopping a good rate for you, and we will
work to find you the best rate we possibly can. We will then email
you the cost and give you an opportunity to proceed or cancel your order.
Note: Many times Motor Freight
is relatively expensive when compared to the cost of the item(s) you are
purchasing. If this is the case, you may wish to consider buying a
piece(s) that is 36” X 48” or smaller, which can ship USPS or FedEx.
You will then see the USPS & FedEx charges when you add it to your shopping
cart. Also, as an example, if a customer orders 1 or 2 sheets that
ship motor freight, it usually is only a small percentage more to ship additional
sheets on that pallet. For example, if you plan a trip that is a few
hundred miles and it costs $100.00 in gas, if you take more people with you
the cost of the trip doesn’t double or triple, it only increases slightly
due to the increased weight of the passengers.
WHERE WE DO, AND DO
Ship To U.S. Billable Addresses Only.
We Do Not Ship To Canada Or Accept
Canadian Billable Credit Cards.
DO YOU HAVE FREE SAMPLES?
We do not have free samples. However, you may buy the smallest piece
of any material that we offer if you wish to evaluate it.
DO YOU HAVE SPECIAL PRICING?
Our absolute lowest prices along with deals and sales are always
shown on this site, which makes it easy for you to make comparisons.
We don't inflate our prices like many sites do, only to mark them down to
make people feel like they are getting a deal.
I'M BUYING A LOT OF STUFF. CAN I GET FREE SHIPPING?
We woud like to, but we do not offer free shipping on this basis.
I BOUGHT SOMETHING FROM YOU, AND NOW IT'S ON SALE. CAN YOU CREDIT THE
We cannot. And if you buy something on sale and it goes up
the next day, we promise we won't come back to you and ask you for more money
WHAT IS YOUR RETURN POLICY?
This is an industry to industry company,
but we allow the general public to have access to our items. Please
be sure of what you are buying. We do not accept returns.
Industrial buyers know what
they want, and buy it. Again, we sell to industry but we'll be happy
to sell to the non-industrial buyer if they understand this and know what
CAN I PICK UP MY ORDER? CAN I VISIT?
We are a warehouse, not a store. We do a lot of proprietary work in
our facility. In order to maintain confidentiality, we cannot accept visitors.
However, we sometimes make an exception for those customers buying MOTOR
FREIGHT ONLY items that wish to pick them up here instead of paying for motor
CAN I PLACE A PHONE, OR MAIL, ORDER? DO YOU HAVE A CALL CENTER? WHAT ABOUT
know that we do not accept phone orders.
There's a reason: It's cheaper for us, which makes it cheaper for you. Also,
our secure online credit card entry system has extensive fraud controls which
we can't implement over the phone.
We have a secure shopping cart server to accept your order online.
We accept online credit card orders only and do not accept purchase orders
or payment by paypal, check or money order. For whatever reason, many people
send us checks, money orders and purchase orders anyway.
Any unsolicited purchase orders, checks, money orders, etc. will be destroyed
We may be reached at 440-953-9990 on business
days during the hours specified in the header of our site.
The best way to contact us is via email
it in your "to" box and replace the [at] with @). Please email us
with any questions.
provide an email link due to auto-spammers, so please enter it manually in
your email program).