contact and faq 011113
pierce-ohio
& freckleface.com
FREQUENTLY ASKED
QUESTIONS
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WHAT
IS YOUR CONTACT INFORMATION?
freckleface.com, plasticmaterial.cc, &
pierce-ohio
38167 Airport Parkway,
Willoughby, Ohio 44094
PLEASE NOTE
THAT WE DO NOT
ACCEPT VISITORS. PLEASE READ MORE BELOW.
Phone
440-953-9990
email:
company[at]freckleface.com
(type it in your "to" box and replace the [at] with @)
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YOU'RE ON THE INTERNET. IS YOUR BUSINESS LEGITIMATE? IS YOUR SITE
SAFE?
Yes, we are a well established, legitimate business
registered with
the State of Ohio. You may search our business filings with the Ohio Secretary of State.
Search for freckleface.com under the business filings section and you
should be able to find our information going back to the year
2000.
Click
here to see our Norton Safe Web
security status.
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WHAT ARE THE
SHIPPING CHARGES? WHAT IS MOTOR FREIGHT?
ITEMS
THAT SHIP UPS & FedEx
UPS & FedEx Shipping Charges Are Based
On Weight And Destination. You don't need to fill everything out in the
shopping cart to see your UPS & FedEx charges, simply enter the destination Zip Code and click
'recalculate'. Unless you have a MOTOR FREIGHT
order, a UPS & FedEx Linked
Database
Shows You The Approximate UPS & FedEx
Charges Prior To Final Checkout. We
ship UPS & FedEx every
business day. In some instances due to weight, volume, and/or
quantity of your package(s), some carriers or forms of shipping may not
display in your shopping cart if they are not applicable to your order.
ITEMS
THAT SHIP MOTOR FREIGHT ONLY
Items too large for UPS or FedEx must
ship motor freight (semi-truck/tractor trailer) and will usually say MOTOR FREIGHT ONLY in the item title
or description. We require a $500.00
minimum order of motor freight only merchandise for any order
that
contains a MOTOR
FREIGHT ONLY item.
Motor freight orders are generally shipped via semi-truck. Motor
freight orders are based on weight, class, and destination. There is a
minimum charge for Motor Freight, usually $95.00 and up, so consider
this when placing a small order and whether or not such cost is worth
it to you.
MOTOR FREIGHT CHARGES ARE
ADDITIONAL AND
WILL NOT BE SHOWN IN YOUR SHOPPING CART, but will be added and
charged to your bill after your
approval.
We will email you the the
motor freight
cost for your approval before proceeding with your order.
Instead of motor freight items, you may
wish to
consider buying a piece(s) 36” X 48” or smaller, which can ship
UPS or FedEx with no MOTOR FREIGHT minimum order amount.
Add such
smaller
piece(s) to the shopping cart, enter your zip code and hit recalculate
to see UPS & FedEx charges.
We will not quote motor freight charges
unless and until you place an order. That means you're
serious enough for us to spend some time shopping a good rate for you,
and we will work to find you the best rate we possibly can. We
will then email you the cost and give you an opportunity to proceed or
cancel your order.
Note: Many times Motor
Freight is relatively expensive when compared to the cost of the
item(s) you are purchasing. If this is the case, you may wish to
consider buying a piece(s) that is 36” X 48” or smaller, which can ship
UPS or FedEx. You will then see the UPS & FedEx charges when
you add it to your
shopping cart. Also, as an example, if a customer orders 1 or 2
sheets that ship motor freight, it usually is only a small percentage
more to ship additional sheets on that pallet. For example, if
you
plan a trip that is a few hundred miles and it costs $100.00 in gas, if
you take more people with you the cost of the trip doesn’t double or
triple, it only increases slightly due to the increased weight of the
passengers.
WHERE
WE DO, AND DO NOT SHIP
We
Ship To U.S. Billable Addresses Only.
We Do Not Ship To P.O. Boxes.
We Do Not Ship To Canada Or
Accept Canadian Billable Credit Cards.
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DO YOU HAVE FREE
SAMPLES?
We do not have free samples. However, you may buy the smallest
piece of any
material that we offer if you wish to evaluate it.
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DO YOU HAVE SPECIAL PRICING?
Our absolute lowest prices along with deals and sales are
always shown on this site, which makes
it easy for you to make comparisons.
We don't inflate our prices like many sites do, only to
mark them down to make people feel like they are getting a deal.
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I'M
BUYING A LOT OF STUFF. CAN I GET FREE SHIPPING?
We woud like to, but we do not offer free shipping on
this basis.
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I
BOUGHT SOMETHING FROM YOU, AND NOW IT'S ON SALE. CAN YOU CREDIT
THE DIFFERENCE?
We cannot. And if you buy something on sale and it
goes up the next day, we promise we won't come back to you and ask you
for more money either.
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WHAT IS YOUR RETURN POLICY?
This is an industry to industry
company, but we allow the general
public to have access to our items.
Please be sure of what you are buying. We do not accept returns.
Industrial buyers
know
what
they want, and buy it. Again, we sell to industry but we'll be
happy to sell to the non-industrial buyer if they understand this and
know what they want.
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CAN I PICK UP MY ORDER? CAN I VISIT?
We are a warehouse, not a store. We do a lot of proprietary work
in our facility. In order to maintain
confidentiality, we cannot accept visitors.
However, we sometimes make an exception for those customers buying
MOTOR FREIGHT ONLY items that wish to pick them up here instead of
paying for motor freight shipping.
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CAN
I PLACE A PHONE, OR MAIL, ORDER? DO YOU HAVE A CALL CENTER? WHAT ABOUT
PAYMENT?
Please
know that we do not
accept phone orders.
There's a reason: It's cheaper for us,
which makes it cheaper for you. Also, our secure online credit card
entry system has
extensive fraud controls which we can't implement over the phone.
We
have a secure shopping cart server to accept your order online.
We accept online credit card orders only and do not accept purchase
orders or payment by paypal, check or money order.
For whatever reason, many people send us checks, money orders and
purchase orders anyway.
Any unsolicited purchase orders, checks, money
orders, etc. will be
destroyed without record.
We may be reached at
440-953-9990 on business days during the hours specified in the header
of our site.
The best way to contact us is via
email company[at]freckleface.com
(type it in your
"to" box and replace the [at] with @). Please email us with any
questions.
(We
don't provide an email link due to
auto-spammers,
so please enter it manually in your email program).
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