contact and faq 060517
FREQUENTLY ASKED QUESTIONS
For Master Index Page Click
Most small package orders received by 9 AM EST ship
Add item to cart to verify a price, see discounts (if any) or to see
package shipping cost.
WHAT IS YOUR CONTACT INFORMATION?
503 Lake Shore Blvd.
Painesville Twp., OH 44077
503 Lake Shore Blvd., PO Box 242
Grand River, OH 44045-0242
Please note that we are a
warehouse and not a store and we do not accept visitors
YOUR BUSINESS LEGITIMATE? IS YOUR SITE SAFE?
We are a well established, legitimate
with the State of Ohio. We own our 10,000 square foot building which
sits on over an acre of land. You may search our
business filings with the
Search for freckleface.com under the business filings section and you
should be able to find our information going back to the year 2000.
To see our TrendMicro
security status Click here.
WHY WOULD YOU SWITCH ME FROM FEDEX TO USPS, OR FROM USPS TO FEDEX?
Our business is unique in that most orders are never
We cannot configure a system to anticipate the packaging of
combination of the various sizes that any one customer may order nor
quantity, weight and dimensions of every package. Therefore,
intervention at the warehouse level is the final determinant of such.
We may change your delivery service because the actual shipping and
packaging cost has exceeded the cost shown on your order.
usually due to residential surcharges, delivery area surcharges,
oversize charges, and "dimensional weight' adjustments that cannot be
determined in the shopping cart until your order is actually packaged.
As an example, let's assume FedEx was $13.00 and USPS was $14.50, so
you chose FedEx. Upon shipping, the actual FedEx cost is higher at
$19.25 and USPS is $16.00. If we decide to accept the loss
rather than hit you with upcharges, we would ship it USPS so we would
be accepting a $1.50 loss with USPS instead of the higher $6.25 loss
WHAT ARE THE SHIPPING CHARGES? WHAT IS MOTOR FREIGHT?
THAT SHIP USPS & FedEx
Shipping Charges Are Based On Weight
And Destination. You don't need to fill everything out in the shopping
to see your USPS & FedEx charges,
simply enter the destination Zip Code and click 'recalculate'.
Unless you have a MOTOR FREIGHT order, a USPS & FedEx Linked
Database Shows You The Approximate
USPS & FedEx
Charges Prior To
Final Checkout. We ship USPS & FedEx every
business day. In some
instances due to weight, volume, and/or quantity of your package(s),
carriers or forms of shipping may not display in your shopping cart if
are not applicable to your order.
THAT SHIP MOTOR
Items too large for
USPS or FedEx must ship
motor freight (semi-truck/tractor
trailer) and will usually say MOTOR FREIGHT
ONLY in the item title or description.
We require a $500.00 minimum order of motor freight only merchandise
for any order that contains a MOTOR FREIGHT ONLY item.
Motor freight orders are
generally shipped via semi-truck. Motor freight orders are based on
class, and destination. There is a minimum charge for Motor Freight,
$95.00 and up, so consider this when placing a small order and whether
not such cost is worth it to you.
MOTOR FREIGHT CHARGES ARE ADDITIONAL
AND WILL NOT BE SHOWN IN YOUR SHOPPING CART, but will be added and
charged to your bill after your approval.
We will email you
the the motor freight cost for your approval before proceeding with
of motor freight items, you may wish
to consider buying a piece(s) 36” X 48” or smaller, which can ship USPS
FedEx with no MOTOR FREIGHT minimum order amount.
Add such smaller piece(s) to the shopping cart, enter your zip code and
hit recalculate to
see USPS & FedEx charges.
will not quote motor freight charges unless
and until you place an order.
That means you're serious
enough for us to spend some time shopping a good rate for you, and we
work to find you the best rate we possibly can. We will then
you the cost and give you an opportunity to proceed or cancel your
Note: Many times Motor Freight
is relatively expensive when compared to the cost of the item(s) you
purchasing. If this is the case, you may wish to consider
piece(s) that is 36” X 48” or smaller, which can ship USPS or
You will then see the USPS & FedEx charges when you add it to
cart. Also, as an example, if a customer orders 1 or 2 sheets
ship motor freight, it usually is only a small percentage more to ship
sheets on that pallet. For example, if you plan a trip that
is a few
hundred miles and it costs $100.00 in gas, if you take more people with
the cost of the trip doesn’t double or triple, it only increases
due to the increased weight of the passengers.
WE DO, AND DO
We Ship To U.S.
Billable Addresses Only.
We Do Not Ship To Canada Or Accept
Canadian Billable Credit Cards.
I BOUGHT SOMETHING FROM YOU, AND NOW IT'S ON SALE. CAN YOU
CREDIT THE DIFFERENCE?
We cannot. If you buy something on sale and
up the next day, we promise we won't come back to you and ask you for
WHAT IS YOUR RETURN POLICY?
This is an industry to industry company,
but we allow the general public to have access to our items. Please
be sure of what you are buying. We do not accept returns.
Industrial buyers know
what they want, and buy it. Again, we sell to industry but
happy to sell to the non-industrial buyer if they understand this and
what they want.
CAN I PICK UP MY ORDER OR VISIT?
We are a warehouse, not a store. We do a lot of proprietary
work in our facility. In order to maintain confidentiality, we cannot
However, we sometimes make an exception for those customers buying
FREIGHT ONLY items that wish to pick them up here instead of paying for
motor freight shipping.
CAN I PLACE A PHONE OR MAIL ORDER? DO YOU HAVE A CALL CENTER? WHAT
know that we do not accept phone orders.
There's a reason: It's cheaper for us, which makes it cheaper for you.
Also, our secure online credit card entry system has extensive fraud
controls which we can't implement over the phone.
We have a secure shopping cart server to accept your order online.
We accept online credit card orders only and do not accept purchase
or payment by paypal, check or money order. For whatever reason, many
send us checks, money orders and purchase orders anyway.
Any unsolicited purchase orders, checks, money orders, etc. will be